Assistant Service Dispatcher

Location: Spokane, WA       Posted: December 13, 2022       Category: Professional / Admin

The Service Dispatcher will be responsible for supporting service technicians with the following tasks including but not limited to:

  • Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed
  • Schedule return trips with customers when parts are in
  • Maintain the on-call schedule for service technicians
  • Maintain customer database with current information
  • Keep customers appraised as to company schedule and requested lead-times
  • Provide accounting with maintenance contract billing information
  • Prepare service invoices and timecards for processing
  • Take incoming customer calls
  • Create, schedule, and coordinate service orders as calls are received
  • Respond to all messages left overnight
  • Maintain the dispatch board/schedule
  • Forecast workload for 2 – 3+ days out
  • Prepare paperwork for all manufacture warranty parts
  • Facilitate return of warranty parts
  • Process weekly timecards
  • Take customer payments over the phone
  • Other duties as assigned

Skills and Qualifications

  • Communicate clearly with department managers, employees, and company customers
  • Advanced customer service skills
  • Effective leader with superb communications skills
  • Ability to multi-task in faced-paced environment
  • Organized and detail oriented.
  • Knowledge of industry is recommended but not required
  • Computer skills- Proficient in Microsoft Office

Education and Experience

  • High school diploma or general education degree (GED)

All employees are subject to a pre-employment drug screen.

Equal Opportunity Employer


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